Gnomonology: Policies
Policies
FAQ
How does Gnomonology work?
How long do I have to download my purchased items?
What about international orders?
Is my credit card number safe?
Is my information kept private?
How do I post comments on the tutorials?
How can I make requests or contact the instructors?
How can I contact The Gnomon Workshop in the event of a problem?
Can I share my purchased tutorials or assets?
How does Gnomonology work?
Gnomonology sells tutorials and assets by various professional artists. To purchase an item, a credit card is required. Once purchased, you have three viewing options for tutorials: Quicktime, Flash and iPod. The Quicktime versions are the highest quality: 1024x768 at 15fps. Due to the large file size, the Quicktime versions can be saved to disk for playback from your computer harddisk. The Quicktime player is required, available from www.apple.com/quicktime. The Flash version is viewable in your browser at 800x600, 15fps. For purchased assets, including models, textures or projects, they are available as a downloadable .zip file.
How long do I have to download my purchased items?
You have exactly one week from the time of purchase to download your tutorials or assets.
What about international orders?
All prices are listed in US Dollars. Your credit card company will automatically convert the amount of your order based on current exchange rates. If you want to know current exchange rates against US Dollars, visit the Universal Currency Converter.
Is my credit card number safe?
All credit card transactions made through Gnomonology are encrypted via our secure server, making it virtually impossible for your personal information and credit card number to be stolen during your purchase. Furthermore, at no point is your personal information or credit card number stored unencrypted on our e-commerce server.
Is my information kept private?
Gnomonology never sells or shares any customer information with any other company. Your e-mail address is required to send order confirmation information, or to alert you if there were any problems with an order. Phone numbers are required for the purpose of completing Express Mail shipping forms and customs forms for international shipments.
How do I post comments on the tutorials?
Comments/questions for each tutorial are available exclusively to those who have purchased the tutorial or asset.
How can I make requests or contact the instructors?
Many of our instructors have personal websites with contact info. For more information, Visit the 'instructors' link at the top of the site to view our instructor Gnomonology pages.
How can I contact Gnomonology in the event of a problem?
The best way to contact us is via email: info@gnomonology.com . Emails are responded to on a daily basis, but if you have the need to speak to someone, you can reach us at 866-791-0742 domestic, or 323-978-0012 international.
Can I share my purchased tutorials or assets?
No. Our instructors work very hard to take time out of their production schedules to share these tutorials, techniques and assets. Please adhere to our Terms of Use and understand that purchased items are for personal use only. We have tried to make Gnomonology a valuable and affordable resource to all, so your cooperation and support are necessary for this resource to grow. Instructors will only be able to justify the time and expense of producing tutorials if they feel that their compensation is fair. Piracy and illegal filesharing is anything but fair to our instructors.
